Terms of Use

Effective 27 October 2026

These terms are an agreement between you and Noble Ventures 100 Pty Ltd ("we", "us"), the company that runs Legacy365. By using the Legacy365 app or legacy365.com.au, you agree to them. Please also read our Privacy Policy.

1. Your account

• You must be 18 or over to create an account.
• Give us accurate details and keep your password private. You're responsible for what happens in your account.
• A family member can help you set up and use the app, but the account should be in the storyteller's name.

2. Your stories

• You own your stories, recordings, photos and the words in your book.
• You give us permission to store, transcribe, edit, design, print and deliver them, and to process them with our service providers (including AI services), only so we can provide Legacy365 to you. This permission ends when you delete your content or account, except for copies we must keep by law.
• Only upload photos and share stories you have the right to share. Please be thoughtful about private details of other living people.
• Don't use Legacy365 for anything unlawful, defamatory, or harmful to others.

3. AI-assisted writing

Legacy365 uses AI to turn your spoken answers into written chapters. We instruct it to stay faithful to your own words and never invent details, but AI can still make mistakes. You can review, correct and approve every chapter before your book is made. Please check names, dates and facts carefully, because what you approve is what we print.

4. Prices and payment

• Answering questions is free. You pay when you choose a book, such as a digital book, audio and digital book, or a printed hardcover.
• Prices are shown in Australian dollars and include GST where it applies.
• Purchases inside the app are processed by Apple or Google under their terms. Purchases on our website are processed by Stripe.
• We may change prices for future purchases. Changes don't affect anything you've already paid for.

5. Gifts

• When you buy a gift on our website, you receive a gift code and a gift link. The person who redeems the code in the app gets the book you paid for.
• Gift codes never expire. Each code can be redeemed once, on one account.
• Keep the code safe and treat it like cash. If it's shared, whoever redeems it first gets the gift. Contact us if you think your code has been misused.
• If you'd like a refund for a gift that hasn't been redeemed yet, contact us and we'll refund it.

6. Your book

• We make your book after you've finished and approved your chapters. We'll let you know when it's ready.
• Printed books are delivered to the address you give us. Delivery times are estimates, and we'll keep you updated if there's a delay.
• QR codes in your book play your recordings for as long as your account is open. If you delete your account, the codes stop working.
• If your book arrives damaged or with a production fault, contact us within 30 days and we'll fix it.

7. Refunds and Australian Consumer Law

Our goods and services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure, you're entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss. Because each book is made personally for you from your approved chapters, we don't offer refunds for change of mind once your book has been made. For in-app purchases, Apple or Google handle refund requests under their policies.

8. Availability

We work hard to keep Legacy365 running smoothly, but we can't promise it will always be available or error-free. We may update or change features over time. We'll give you reasonable notice before making changes that significantly affect what you've paid for.

9. Ending your account

• You can delete your account at any time in the app's settings.
• We may suspend or close an account that breaks these terms or the law. Unless it's serious, we'll contact you first.
• Before you delete your account, download your book and audio files if you'd like to keep them.

10. Liability

To the extent the law allows, and apart from your rights under the Australian Consumer Law, we aren't liable for indirect or consequential loss, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

11. Changes to these terms

We may update these terms. If we make important changes, we'll let you know in the app or by email before they take effect. If you keep using Legacy365 after that, the new terms apply.

12. Law and contact

These terms are governed by the laws of Queensland, Australia. Questions or complaints? Email hello@legacy365.com.au and we'll do our best to sort it out quickly and fairly.

See also our Privacy Policy.